We apologize that you have not received your shipment. We are taking all necessary steps on our end to conduct a formal investigation with UPS regarding your merchandise.
A package is not considered lost until 14 business days after the ship date. Unfortunately, we must wait until after time period has passed to file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable a refund will be issued for the original purchase amount.
Please call 1-800-787-7546 if you have any questions. We are open Monday-Friday 9am-5pm ET.
Wishing You Beautiful Skin,
Peter Thomas Roth Clinical Skin Care