For purchases made through our PeterThomasRoth.com, please contact us for a Return Authorization (RA) # for your return. Here are the steps you need to take:
Please ship these items to:
Peter Thomas Roth
ATTN: Returns and RMA #
45 Mayhill St.
Saddlebrook, NJ 07663
Include a copy of your invoice.
Clearly label the Return Authorization (RA) # on the outside of the packaging.
Once your RA is received, we will refund the credit card used to place this order.
More information about our return process is as follows:
- Product(s) sent back without a Return Authorization (RA) number will be returned to sender and not be refunded.
- Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. We do not provide prepaid labels.
- A refund will be issued once product(s) have been received. At this time peterthomasroth.com is unable to process exchanges.
- For any item received damaged, please DO NOT THROW AWAY the item, send an email to firstname.lastname@example.org and please include your phone number. The broken item(s) will be replaced and the email will provide instructions what is to be done with the broken item(s).
Please call 1-800-787-7546 if you have any questions. We are open Monday-Friday 9am-5pm ET.
Wishing You Beautiful Skin,
Peter Thomas Roth Clinical Skin Care